About the Role:

We are seeking a Customer Success Engineer to join our team at SignPilot. This role is critical in ensuring our clients' success with our innovative site survey management platform. You will be responsible for delivering exceptional customer service, resolving technical issues, and collaborating with various teams to enhance our product. This position offers a unique opportunity to explore a dynamic career path that bridges customer support and sales, while working in the fast-paced and ever-evolving environment of a new product launch.

Role Summary:

• Client Support and Satisfaction: Act as the primary knowledge and expertise contact for SignPilot, delivering an unmatched customer service experience to ensure client satisfaction, retention, and successful adoption of our platform’s features.
• Technical Issue Resolution: Resolve technical and subscription-related issues efficiently, providing pre-emptive solutions to minimize future disruptions.
• Product Support: Triage, diagnose, and drive to resolution customer support requests, provide timely and quality responses, offer product knowledge, troubleshoot technical problems, manage subscriptions, and create support documentation.
• Cross-Functional Collaboration: Work closely with teams including General Management, service & support, finance, and product development to support user-facing workflows and provide seamless integration across departments.
• Customer Insights and Feedback: Gather and analyze customer feedback to inform product improvements, advocate for client needs, and contribute to the evolution of SignPilot’s features and capabilities.
• Tool Utilization: Leverage tools such as Notion, Shopify, and Salesforce to manage customer interactions, maintain accurate records, and streamline support processes.

Skills and Experience:

• Bachelor’s degree or equivalent experience in a related field (e.g., Customer Support, Technical Support, Sales Engineering).
• Strong problem-solving skills and a proactive mindset for identifying and addressing customer needs.
• Familiarity with tools such as Notion, Shopify, and Salesforce is preferred but not required; training will be provided.
• Excellent communication and interpersonal skills to build lasting relationships with clients and internal teams.
• A passion for technology and helping customers succeed.

Closing Date for Applications: August 29, 2025.